Welcome to Southern With Grace! We want to share a few tips and tricks to make shopping with us easier and more enjoyable for you!
How to Register: You can register in our system by clicking on this link: https://southernwithgrace.commentsold.com/account Make sure to select “LOGIN WITH FACEBOOK”d. Here, you will fill out all your information needed to process your orders! If you need to change your card information, you will do this at checkout. You will see the credit card icon with a drop-down arrow next to it. Click the arrow, and you will see the option to add a new card!
Facebook Live Sale: We feature Facebook Live Sales throughout the week. To participate, make sure you have registered (via the link above). During the video, you will comment “sold __” and we will give you the exact number/word to comment for that item. If you want multiple of an item, make multiple comments (ex. If you want three, you will make three separate comments for that item). You will be sent a link to pay for your item, but if you do not receive that link for some reason, you can always click on the link to register to login to your account and checkout. You can also ship through our website: https://southernwithgrace.commentsold.com/store or our app (search “Southern With Grace” in the app store). Make sure to login through Facebook with both of these to keep all orders under one account.
Waitlist: If an item is sold out, you can add it to your waitlist. When it is restocked, you will be notified and can purchase that item. You can also preauthorize your card for an item on the waitlist. To do this, visit your waitlisted items tab in your account (via the link above), and select the option to preauthorize your card for that item. This will allow you to move to the top of the waitlist, and once the item is restocked, your order will automatically go through and your card will be charged.
Free Shipping: All orders of $55 or more receive free shipping. If your order does not reach $55 there is a flat rate shipping charge of $10. Once your order goes through, it takes up to 14 business days to ship (M-F), and up to 4 weeks for personalized orders. You will be notified and receive a tracking number once your order ships!
Local Pick Up: If you selected “Local Pick-Up” for your order, then you can pick this up at our store! If you order by Tuesday, the order can be picked up that following weekend. Orders placed after Tuesday will be able to be picked up the next weekend at our store. Personalizations will take 3 to 5 weeks before they are ready for pick up. You have 14 days to pick up your order after it has been sent to the store. If it is not picked up within that time frame, your order will be returned back to inventory and is no longer SWG’s responsibility. Our store hours are Thursday-Saturday from 10am-6pm.
Returns: Once you receive your order, you have 14 days to return your items in like new condition. Items must be mailed back to Attn: Returns 110 BEASLEY ROAD CARTERSVILLE, GA 30120. Remember to include the original packing slip and order number. Once we receive the item, an account credit will be given to your account in the amount of the item purchased within 5-7 business days. We are unable to cover shipping costs at this time.
Order Cancellations: All order cancellations will be treated as a return and an account credit will be issued.
Damages: If an item is damaged upon receiving, we ask that you kindly email us a picture to email@example.com and we will issue a store credit to your account. Please know we take pride in packaging our items with care, but sometimes mistakes/accidents happen during shipping. We do our best to make sure this does not happen frequently. We are unable to cover shipping costs on damaged items at this time.
Personalizations: If you purchase a personalized item, please include the personalization note in the notes section at checkout. If you forget this step, please send us an email as quickly as possible! If you are checking out on the app there's no place for notes so please email us.
Should you have any further questions, send us an email at: